FAQs • Apopka, FL • CivicEngage

How can I reset my password?: Click “Forgot Password” on the Customer Portal Home page. A link will be sent to the registered email address.

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Sensus Water Consumption Portal

1. Why should I enroll in the Customer Portal?

Enrolling in the Sensus Water Consumption Portal will allow customers to view water usage. Customers can access the data about water usage through a personal laptop, tablet, or mobile device. Customers can see how much water is consumed by the month, week, day, and hour (Usage information may be delayed by four hours).

We hope this portal will assist our customers in conserving water and locating leaks.

2. How can I sign up for the Sensus Water Consumption Portal?

The Apopka Sensus Water Consumption Portal is available at https://my-apo.sensus-analytics.com/. Customers can click the link called "Need to set up an account?" at the bottom of this page.

We have created a video to help you navigate the registration process. Please note: Before beginning this process have your Apopka Utility Statement available, as you will be asked to enter your account number and four digit utility account pin at time of registration.

3. What type of alerts can I set up?

Set daily usage alerts: These will alert customers when consumption is more than a given amount in a day.
Set billing cycle usage alerts: These will alert customers when consumption is more than a given amount in a billing cycle.
Set vacation usage alerts: These will alert customers if usage occurs when they are away on vacation.

4. Why does it show that I have more than one meter in my Customer Portal?: Multiple meters in the Customer Portal typically means a house “potable” meter and reclaim meter. There are occasions where a second meter listed could be a previously used meter that was replaced.

5. If I check the meter and then check the customer portal, will I see changes in real time?: No, the meter will send updates to the customer portal periodically throughout the day. Usage information may be delayed by four hours.

6. Why is my Customer Portal not showing any data?: If the meter dashboard shows no data, there potentially could be a problem with the meter. Please contact Utility Billing at 407-703-1727 for assistance.