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Since the City of Apopka retains ownership of the bear carts, we will replace your cart at no cost to you. Please call City of Apopka Public Services at (407) 703-1731.
No, bear carts need to remain at the address of the home they were first delivered to, even if you decide to move to another address that is within the City of Apopka Bear Management Area.
To best ensure that your trash gets picked up on your scheduled service day, please be sure that your bear cart is standing upright and facing the road.
When your bear cart is delivered, Solid Waste staff will swap out your old City of Apopka garbage cart. However, if you wish to keep your old cart, a $60 one-time fee will be charged to your utility bill as well as a recurring monthly fee of $8 per month for having a second cart at your address.
Check the top latch on the inside of the lid of your bear cart. If it has a pin with a ring attached, gently remove the pin, which will allow your cart to lock when shut. If you are still experiencing issues with locking your bear cart, please call City of Apopka Public Services at (407) 703-1731.
The Building Permit can be procured at the Apopka City Hall, located at:120 E Main Street, 2nd FloorApopka, Florida 32703
Not at this time.
Permit applications must be submitted to the Building Division office in the Apopka City Hall located at: 120 East Main Street, 2nd Floor Apopka, Florida 32703
To access the Orange County Notice of Commencement form, visit the Orange County Division of Building Safety page.
Yes, when you are ready to pay your bill, access the Apopka Business Tax Receipt Payment Portal and log in to your account using the Account ID and Pin from your invoice.
Once you are logged in, simply click the button labeled "Make a Payment" and follow the payment instructions. This will only be active for those with an outstanding balance.
Paying your bill online with a Visa, Mastercard, American Express, or Discover credit/debit card is convenient, fast, and secure.
License year runs from October 1st to September 30th. As a courtesy, renewal notices are sent out in August and are due by September 30th. The following penalties start on October 1st.
If using a business name other than your full legal name, you must have your business registered with the Florida Division of Corporations (Florida Division of Corporations Website) prior to applying for the business tax receipt.
Business Tax Receipt fees vary from one classification to another and many fees are based on variables such as the number of employees or the amount of retail inventory.
For fee information pertaining to your specific business contact us at 407-703-1712.
If your business is regulated by any state agency, you must acquire the required state license or certificate of registration before a City Business Tax Receipt can be issued.For more information, or assistance in acquiring the required state licenses/certificates, please contact:
To register a defaulted mortgage or foreclosure property, please visit PROCHAMPS website. Any questions with respect to registration requirements, registration status, etc. should be directed to email@example.com. Or, you may contact PROCHAMPS at 321-421-6639.
To file a citizen complaint regarding a foreclosed property issue, please visit PROCHAMPS website.
Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person.
Patients with COVID-19 have had mild to severe respiratory illness with symptoms of fever, cough, and shortness of breath.
The best measure is to minimize the potential of virus exposure. Residents can help to prevent contraction of germs by following these simple steps each day at home and work:
No, the City of Apopka adopted its first Cross Connection Manual in 1997. A revised version of the Cross Connection Manual and Code of Ordinance was adopted in December 2021 by unanimous vote of the City Council.
Customer’s have always owned the backflow preventers. Most of the surrounding communities have the same ordinance in place. Government agencies with similar Ordinances include but not limited: City of Ocoee, City of Winter Park, City of Winter Garden, City of Altamonte, and Seminole County.
Florida Department of Environmental Protection (FDEP) gave the City a deadline of January 31, 2022 to mail out notices to all Apopka water customers that have a backflow device must be tested.
Florida Department of Environmental Protection (FDEP) defines any site that has a “non-potable” water source, (such as irrigation by Reclaimed Water, a Well, or Lake) has the potential for a cross connection to occur, and must have a backflow prevention device installed on the potable water line.
The backflow preventer protects the City water supply. It prevents potentially contaminated water from the customers' water system from flowing backwards into the City’s water supply.
Yes, if you have received a letter, our records indicate you are required to have a backflow preventer. Example: You have an irrigation system or there is a non-potable water supply source at your property.
For additional information, please email our Water Maintenance Department or call 407-703-1730.
No, you will not be required to test until next year.
Yes, we are automatically granting extensions requested by private vendors, or if you select the City to perform the test/repair/conversion. For additional information, please email our Water Maintenance Department or call 407-703-1730.
If you irrigate with reclaimed water the backflow preventer will be located on the customers side of their potable water meter. If you are irrigating with potable water then your preventer will most likely be near the irrigation valves next to your home.
For additional information, please email our Water Maintenance Department or call 407-703-1730.
Yes, we have added a list of Certified Backflow Testers to our website. The list is updated based on feedback from customers. We add or remove testers based on customer comments. Note: The Backflow technicians listed are not affiliated with the City of Apopka.
The most frequent cause of smelly water is insufficient water usage. Water needs to be run to keep the lines full of fresh water. If the house has been empty or has had the water turned off for more than a few days, it will need to be thoroughly flushed for a few minutes to clear the smell. An odor in one faucet in the house can usually be remedied by flushing the offending faucet.
Other possible causes are:
Apopka’s source water contains between 102-222 parts per million of hardness. This equates to 6-13 grains of hardness.
To report a water line break, leak or other water issue or emergency, please call 407-703-1731 Monday through Friday 8 AM to 5 PM. After hours please call 407-703-1757.
Fluoride occurs naturally in our water at a level of about 0.2 parts per million.
There is no need to buy bottled water for health reasons since the drinking water in Apopka meets all state and federal water standards. Also, bottled water is up to 273 times more costly than Apopka drinking water.
The City's drinking water currently comes from the Floridan Aquifer. The Floridan Aquifer averages 1000 feet thick and can extend to a depth of 2000 feet below land surface. The Floridan aquifer can be thought of as an underground porous rock that holds water and allows the water to move through the holes in the rock.
Yes, let cold water faucets run for about 30 seconds if they have not been used for a few hours. This will rinse away any temporary build up of copper, lead or other minerals that may occur in your plumbing fixtures. Also use cold water (never hot) when cooking, drinking, or making rice.
These devices are holding tanks that are designed to interrupt the flow of wastewater of less than 50 gallons per min. They work in exactly the same way as the interceptor but are much smaller in size. These types of units may only be used by a facility that has completed a variance application and received written approval from the Director of Public Services. The minimum size of these units is 50-gallon capacity and they are typically installed above ground and inside the building. These types of units must be cleaned out by a professional hauler every 90 days or if the unit exceed 20% of its removal capacity. These types of units will be considered in violation if the layer of grease exceeds two (2) inches and/or the layer of solids exceeds five (5) inches.
The City’s Sewer Use Ordinance requires non-residential users who have the potential to produce oil and grease and or grit, that are connected to the City’s sanitary collection system to have and maintain an oil and grease trap, an interceptor, an oil and water separator, and/or a grit and water separator. Additionally, the City requires that all facilities be permitted or registered to discharge to the POTW. Permitted and registered facilities will be subject to random inspections to ensure effluent standards of compliance are being met. It is the responsibility of each facility to ensure that their trap/interceptors/separators are being pumped and maintained properly to remain in compliance with the Ordinance.
These devices are vault type structures or holding tanks that are installed below ground and interrupt the flow of wastewater exceeding 50 gallons per min into the POTW. This interruption in flow allows for the grease and oil portion of the flow to float to the top of the unit, the solids to sink to the bottom, and the remaining water to flow into the collection system. These units are required by the Sewer Use Ordinance and Florida Building code to be a minimum of 750 gallons and no more than 1250 gallons in capacity. Only these types of units are allowed by the City of Apopka’s Sewer Use Ordinance. These units may be installed in series as needed to achieve compliance with the Ordinance.
As time passes these units fill with oils, greases, and solids. Once the unit exceeds 20% of its removal capacity (or every 90 days) with the oil, grease, and solids, it is time for it to be pumped out by a professional hauler. Pumping out the units prevents the oil, grease, and solids from entering the collections system. Your hauler should then dispose of this waste material at an approved licensed facility.
All non-residential facilities that are required to have and maintain an interceptor or separator must participate in the OGMP in order to send wastewater to the City’s POTW. Through this program, the City monitors that these users are complying with all the requirements of the Sewer Use Ordinance, by maintaining these units to prevent oil and grease from entering the collection system.
The City will perform an initial inspection of each facility to verify the information submitted in the application and to review the interceptor/separator condition and layout. At random intervals the City will come and inspect each facility for all relevant paperwork and the conditions of the unit. The City will monitor the hauler manifests to ensure compliance with the program. All facilities on the program are required to maintain necessary paperwork onsite and have their units pumped and maintained to the intervals laid out in the Ordinance.
If the interceptors or the separators are not being properly maintained and/or a facility does not have the correct documentation on site, the violation will be documented and enforcement action will be initiated. The facility will have five (5) business days to complete maintenance or repairs from notice of violation or non-compliance. Failure to complete maintenance, non-compliance orders will result in fines and/or termination of water and sewer services. Those receiving repeat or multiple violations in the same visit may be placed on the Surcharge Program.
Facilities that are assigned to the surcharge program will be sampled monthly at the expense of the owner. The sample will be tested for BOD, TSS, and Oils & Grease. The results of the sample analysis will then be used to calculate a surcharge fee. This fee is based on the facilities potable water usage (in million gallons) for the month, times the mg/L value of each parameter (pollutants) tested for, minus the allowable mg/L limit of each parameter, times 8.34 (the conversion factor to give pounds of pollutant per gallon), times the surcharge factor (how much it costs us to treat one pound of the pollutant), this then equals the surcharge for abnormally high strength wastes. Charges will be added to the Apopka Utility Bill.
Please contact the Pretreatment Section of the Wastewater Division with any questions or concerns. They can be reached by phone Monday through Friday from 6 AM to 2:30 PM or by email at Pretreatment@apopka.net.
Yes! The Apopka Police Department is partners with CrimeLine. CrimeLine is 100% confidential. Your information will be taken in strictest confidence. Your identity will be protected and you will never have to give your name. You will be given a confidential tip code number. Your confidential tip code number should be kept private and NOT shared with anyone. CrimeLine is available at 800-423-TIPS (8477) 24 hours a day, 365 days a year, taking completely anonymous tips on any criminal activity. Se habla español. If you witness a crime in progress, you should call 911.
Yes, we do fingerprinting Monday through Friday from 9 AM to 11 AM and 2 PM to 4 PM. City Residents are charged $22.50 and Non-City Residents are charged $30. We only accept cash, credit and debit. No children are permitted to be in the fingerprinting room and no children are allowed to be unattended in the waiting room. We only electronically transmit fingerprints for concealed weapons permits and for name changes. You must bring with you the following: 1) A valid photo government ID card with your current address; 2) Your own BLANK fingerprint card
The Apopka Police Department is located at 112 E. Sixth Street, Apopka, FL 32703.
The Records Division is open from 8:00 am until 5:00 pm, Monday through Friday. Request for Incident Report(s) are accepted in person, via mail, phone request and email. Requests that are handled by mail must include a self-addressed stamped envelope. You may email your request to the Records Supervisor, Dina Cedillo at firstname.lastname@example.org. For more information contact the Records Division at (407) 703-1771.
After the 60 days, identification will not be required.
Local criminal history checks are available from the Records Section for a fee of $10 per name. You may come to the police department or send a self-addressed stamped envelope and $10, along with the request to: Apopka Police Department Records Division 112 East Sixth Street Apopka, Florida 32703 Office hours are Monday-Friday 8:00 am - 5:00 pm.
The Orange County Clerk of Courts is open Monday - Friday from 8:00 am until 4:00 pm with the exception of opening at 7:30 am on Thursdays.
This rate is chargeable in fifteen minute time increments beginning after the first fifteen minutes processing the request (free). For all record questions and digital video inquiries please contact the Records Custodian at 407-703-1777.
Note: Extensive Research Fee is defined as a special service charge when the nature or volume of public records to be inspected is such as to require extensive use of information technology resources, or extensive clerical assistance or supervisory assistance or both.
There are several ways to obtain a background check; you can come to the Apopka Police Department Office at 112 E. Sixth Street, Apopka, Florida 32703. The Records section hours of operation are Monday through Friday 8:00 AM to 5:00 PM (except for recognized national holidays). In order to obtain a background check, you must provide the full name and date of birth of the subject.
Please Note: The Apopka Police Department Office will only provide a local criminal history background check for Apopka City limits. If you need a statewide or nationwide search you must contact the Florida Department of Law Enforcement. If you have additional questions, you may call the Records Section at 407-703-1777.
No, our agency does not complete a report by telephone. You can call the non-emergency number 407-703-1757 and request an officer respond to a location within the city limits or come to the Apopka Police Department located at 112 E. Sixth Street, Apopka, Florida 32703.
The Apopka Police Department will respond 24 hours a day, seven days a week to requests for police assistance. If you would like to come into the police department to file a report, the lobby is open from 8 AM until 5 PM Monday through Friday.
The Apopka Police Department offers fingerprinting Monday through Friday from 9 AM to 11 AM and 2 PM to 4 PM. There is a $22.50 fee for City of Apopka residents and a $30 fee if you are not a resident of City of Apopka. Must have a valid picture ID or passport.
The Apopka Police Department is located at 112 E. Sixth Street, Apopka, Florida 32703
Reclaimed or reuse water is wastewater that has been treated to a good clear appearance, that is odorless, bacteriologically safe, and has low levels of nitrogen and phosphorus.
Yes, the City of Apopka’s reclaimed water must meet very strict standards that are regulated by the Florida Department of Environmental Protection (FDEP) before it can leave our treatment plant. FDEP requires high levels of treatment that includes filtration, disinfection, and continuous 24 hour a day monitoring for water quality. However, under current FDEP regulations reclaimed water is not allowed to be used for drinking, cooking, filling swimming pools and spas, or to cool residential air-conditioning systems. There is no known danger to individual human health from coming in contact with reuse water, when it is being used for its intended purpose.
Absolutely, you however have to take a few precautions. In-ground reuse sprinkler systems can be used on any fruits or vegetables that are eaten after being peeled (like citrus fruits) or vegetables that are cooked (things like potatoes, beans, or squash). Reclaimed water can not be sprayed directly onto any fruit or vegetable that can be eaten raw with the skin or peel still on (such as lettuce, strawberries, or tomatoes.) These types of crops can only be irrigated with a drip type irrigation system, where the water seeps directly into the soil around the roots of the plants.
Yes, if it is currently available at your property. City ordinances prohibit the use of potable drinking water for irrigation, if reuse is available. All new developments must be piped for reclaimed water irrigation.
Yes, per City and State mandates you are required to have an approved backflow prevention device installed on your drinking water line, if you have an irrigation system installed in you yard. This backflow device is required whether you have reclaimed water or not. This device is used to prevent reclaimed or any contaminated water from entering the drinking water system should pipelines become accidentally crossed. Residential backflow prevention devices must be tested and certified every two tears to insure they are working properly.
Yes, reclaimed water, like all water is a valuable resource. Always use all forms of water in a conservative manner. In you yard, use mulch in plant beds to help prevent evaporation, make sure that your irrigation system has a working rain sensor.
Please see the Utility Billing Section of the City’s website or feel free to call them at 407-703-1727.
Enrolling in the Sensus Water Consumption Portal will allow customers to view water usage. Customers can access the data about water usage through a personal laptop, tablet, or mobile device. Customers can see how much water is consumed by the month, week, day, and hour (Usage information may be delayed by four hours).
We hope this portal will assist our customers in conserving water and locating leaks.
The Apopka Sensus Water Consumption Portal is available at https://my-apo.sensus-analytics.com/. Customers can click the link called "Need to set up an account?" at the bottom of this page.
We have created a video to help you navigate the registration process. Please note: Before beginning this process have your Apopka Utility Statement available, as you will be asked to enter your account number and four digit utility account pin at time of registration.
Multiple meters in the Customer Portal typically means a house “potable” meter and reclaim meter. There are occasions where a second meter listed could be a previously used meter that was replaced.
No, the meter will send updates to the customer portal periodically throughout the day. Usage information may be delayed by four hours.
If the meter dashboard shows no data, there potentially could be a problem with the meter. Please contact Utility Billing at 407-703-1727 for assistance.
No, customers can add multiple accounts through “User Settings.”
Click “Forgot Password” on the Customer Portal Home page. A link will be sent to the registered email address.
Please contact Utility Billing at 407-703-1727 or by email at email@example.com.
If the cans are empty and the leftover paint is dry, you may put them in with your garbage. Paint and other hazardous materials can be taken to specific sites in Orange County that are equipped to handle them. Whenever you have questions about a product, you can call the Orange County Solid Waste Hotline 407-836-6601 for more detailed information.
Automobile oil is a hazardous material. In addition to the Orange County sites listed in the Household Hazardous Waste section, there are some auto supply stores that will accept used automobile oil. You can call the Orange County Solid Waste Hotline 407-836-6601 for more detailed information.
Containers should be placed curbside no earlier than 6:00 p.m. the day prior to collection. The rollout containers shall be removed as soon as possible after collection, but no later than 9:00 a.m. of the day following collection, or they will be subject to roll back service by City crews and a convenience charge per occurrence will be charged.
A special assessment is a charge placed on a property because that property receives a special benefit from the services or facilities that are funded by the special assessment. A street light special benefit is based on the provision that street lights specially benefit all of the improved parcels, whether residential or commercial, by protecting and enhancing their value, use and enjoyment. The provision of street lights provides better identification and recognition and can enhance safety and access to property. A special assessment is not a tax and is not based on the value of your property.
The streetlights are owned by Duke Energy Corporation.
The vast majority of retention ponds that are found within developments are owned and their upkeep and maintenance are the responsibility of the Home Owners Association (HOA). There are a few where the City has the responsibility for the maintenance and this is generally due to the City directly building or widening the roadway.
In other cases where the HOA has defaulted, Neighborhood Improvement Municipal Service Benefit Units (MSBU) are created for the maintenance and upkeep of the retention pond, street lighting and upkeep of other properties that the HOA would have been responsible to maintain based on their development documents.
Each parcel being assessed must receive a special benefit that equals or exceeds the amount of the special assessment actually imposed on the parcel. All developed parcels within the City benefit from street lighting services. Parcel apportionment is accomplished through the development of a base billing unit, called an Equivalent Benefit Unit (EBU).
Assessments will appear as a line item on your property tax bill. If you make monthly mortgage payments, it is likely that this amount will be escrowed by your mortgage and your monthly mortgage payment will include this assessment.
Street light services are currently paid by a gas tax revenue called the Local Option Gas Tax (LOGT) and the City’s general fund. As automobiles continue to become more efficient and in some cases 100% electric, the LOGT fund will decline to the point where it could only cover construction costs for required transportation projects (i.e., new roadways, turn lanes, traffic signals, sidewalks, etc.).
Additionally, LOGT funds are allocated to municipalities based on the proportional share of transportation expenditures made by each municipality. Street light expenditures are an allowable expense from LOGT funds, but reduce the City’s ability to maintain and construct new roadways. By utilizing the street light assessment funding source, the ongoing costs of street lights can be covered and, at the same time, the City’s LOGT and general fund can be maximized.
In the vast majority of the City as in many Cities throughout the State of Florida, Home Owner Associations (HOA) are created for the care, maintenance and upkeep of retention and internal amenities that are for the direct benefit of the property owners within that development. This affords for some self-governance and control in trying to keep land and home values at a premium. These costs are generally passed on to the owners through HOA Dues assessed to each property owner.
The majority of municipalities fund their street lighting cost from their General Fund, Local Option Gas Tax (LOGT), or through special assessments. However, special assessments are becoming more common as they are seen as a more equitable way to pay for the service.
No. Special assessments can only be used for the services or facilities for which they have been imposed and are directly put back into the communities which pay these assessments.
Chapter 38, Article II of the Apopka Municipal Code outlines the role and responsibilities of the Municipal Service Benefit Units (MSBU). The MSBU in no way is a Home Owners Association (HOA), and only acts to try to assist in maintaining properties that the HOA would have had oversight in maintaining for the community. Your HOA documents may have had further restrictions or covenants placed upon the development at inception, however, an MSBU is NOT an enforcement mechanism for those restrictions or covenants.
If you have a question regarding an assessment, you may contact the City of Apopka Special Assessments Coordinator at 407-703-1700 Ext. 554, Monday through Wednesday and Friday between 9 AM and 3 PM.
2. Street lights in the City of Apopka are serviced by Duke Energy. You can report the non-functioning light in two convenient ways: Phone: Duke Energy at 1-800-228-8485.Online: By clicking here: https://www.duke-energy.com/business/products/outdoor-lighting/request-light-repair.
If you cannot access Duke Energy in either way, contact the Public Services Department 407-703-1731 and a work order will be made to Duke Energy.
To join the Adopt-A-Road Program, please visit the Administrative Services office located on the 2nd floor of City Hall located: City of Apopka 120 E Main Street Apopka, FL. 32703. Please visit The City of Apopka - Adopt-A-Road Program (http://fl-apopka.civicplus.com/363/Adopt-A-Road) for further information.
Street maintenance issues are reported to the Streets Division in the Public Services Department. Potholes and sidewalk issues can be reported online at www.apopka.net/report. The Streets Division can also be contacted at 407-703-1731.
After 5 p.m., or on weekends and holidays, please contact 407-703-1757 for emergency water and sewer service.
No. You can start service by completing the New Customer Form online.
For same day service please visit the Utility Billing Office – located at 150 E 5th Street, Apopka, FL 32703. Same day service ends at 3 PM.
For more information on utility payment options, visit our Bill Payment Options page.
Call our Utility Billing office at 407-703-1727 between 8 AM and 5 PM, Monday through Friday, and a customer service representative will assist you.
The City provides these services for all residents residing within the city limits of Apopka.
For further information, please call our Public Services Department at 407-703-1731 or visit the Sanitation/Waste Management page.
Utility services are billed monthly. If you do not receive a monthly bill, please call 407-703-1727.
Please mail payments to:
City of Apopka150 E 5th StreetApopka, FL 32703
To cancel your utility service, please complete the online Cancel Service Form or call 407-703-1727.
All service cancellations are completed the following business day.
To request a recheck of your water meter, email firstname.lastname@example.org or call 407-703-1727, Monday through Friday between 8 AM to 5 PM.
To change your billing address, complete the Update Customer Information Form online or call 407-703-1727.
Yes. For more information, contact Public Services at 407-703-1731, or visit the Water Conservation Rules and Tips page.
There is a $35 initiation of service fee each time water services is connected, which will be included on your first month's bill.
Other services fees include:
The purpose of the Courtesy Consumption Notice is to inform residents that the water usage at respective property is nearing 30,000 gallons. Due to the increase in water usage, please expect a higher rate reflected on the next billing cycle. To avoid a higher rate charge, residents should retrace where the high-water consumption is coming from, whether it is an irrigation issue, a plumbing issue, etc. to lower the water usage resulting is resolving the excess usage.
Possible Reasons Include:
Usually between the hours of 10 AM to 4 PM, the reclaim water tanks are shut off and refilled for the next day of use. During this time frame, it is not recommended to irrigate the lawn because it is during the hottest time block of the day. Irrigating the lawn can risk damaging the landscape; the heat from the sun will evaporate the water before it reaches the roots or damage the roots from heated water.
Homes with an even numbered home addresses are recommended to irrigate only on Sunday and Thursday, while odd numbered home addresses are recommended to irrigate only on Saturday and Wednesday.
During those recommended days, the best time to irrigate is in early morning, allowing the sod to take in as much water as it can and while the remaining water from the irrigation dries or evaporates when the sun has fully risen. Letting excess water sit over night can run the risk of mold or fungus growing in the lawn.
As that zone is on, unplug the controller to see if the irrigation shuts off. If it does, then there might be an issue with the programming on the controller. If it continues to irrigate, then there is an issue with one of the control valves.
Zones should be separated by irrigation types.
Depending on the coverage the irrigation system provides for the landscaping, coverage can dictate how long to irrigate each zone. If the zone(s) provide full coverage on the landscaping, then lower irrigation times will work just as well.
The type of landscaping dictates the amount of irrigation needed as well. High drought tolerant sod like Bahia, requires less amounts of water. Sods like St. Augustine or Zosia are low drought tolerant turfs which will require the higher of the suggested times.
Potholes and sidewalk issues can be reported online. The Streets Division can also be contacted at 407-703-1731.
Reclaimed water is less expensive and better for the environment. Approximately 1/2 of the water withdrawn from the Floridan Aquifer ends up as lawn irrigation. The fresh water in the aquifer is limited. Conserving potable water and using reclaimed water will help preserve the aquifers as a viable resource for future water supplies.
Discoloration in water can be caused by a high flow rate, or a change in direction of the flow. Because many of the City of Apopka’s water main distribution lines are looped, changes in demand in one area can change the flow direction in other areas. Discolored water can also occur when we test fire hydrants, during new construction connections to the water mains, and if there is a main break. Discoloration in the water may also be cause by aging water hoses or toilet tank parts. If the water coming from your faucet or in your toilets appears black or greasy, you may need to replace these hoses. If you find that your faucets are producing discolored water, run them for at least three minutes. If this does not clear up the discoloration, please contact the City so that we can come flush the main lines for the whole area.
This means that there is air in the water lines, whether in your home or in the City mains. Overly aerated water can also appear milky white. The air can get into the lines from construction connections, main breaks, or drastic changes in temperature. Try flushing the faucets in your home. If this does not clear up the issue then please contact the City so that we can conduct large scale flushing
The City of Apopka neither recommends or discourages buying and installing any home water treatment device. We do encourage you to do your homework and investigate all claims made about these devices, and to check the performance if you have one installed. We also strongly recommend that you follow all manufacturer’s recommendations for care and maintenance of these types of units. At the end of the day, this is a decision that is really a matter of personal preference regarding the taste or softness of the water.
Please call 407-703-1731 Monday through Friday 8 AM to 5 PM. After hours please call 407-703-1757.
Please contact the Utility Billing Department Monday through Friday 8 AM to 5 PM at 407-703-1727. Please also see the Utility Billing section of our website
Yes. Please see the City’s Water Conservation page for more information.
The City of Apopka Water Department tests and treats your water every day, to make sure that it meets or exceeds all State and Federal requirements for safe drinking water. City of Apopka Employees will always be in City issued uniforms with the City logo on them and have visible City of Apopka photo ID cards. We’ll never need to enter your home as we take all of our samples at outside faucets.
Companies that offer “free “ home water tests may be trying to sell you water treatment products that you don’t need. Be suspicious if you are told or shown an in home test that has detected pollution of contamination in your water. In-home tests are highly unreliable and are very rarely able to detect harmful substances. Tests that make tap water “change color” may make it appear the your water is unhealthy, when it is perfectly safe. All sample testing for the City of Apopka water is completed by an outside State Certified lab that is held to strict testing requirements. If you have any questions please contact us.
This is a notification that advises our customers to boil tap water if it is going to be used for drinking or cooking. These notices last a minimum of two days to allows us to verify that the water is safe with two passing bacteriological samples. These types of notices are usually issued if there has been a emergency repair in your area or a scheduled shut down for maintenance to the system. Shut downs and repairs cause a loss of pressure to the system that may allow contaminates to enter. We issue the boil water notices as a precaution even though contamination is unlikely. We collect our first sample shortly after the completion or the work, and then collect a second sample the next day. Each of the tests for bacteria take 24 hours to run. We strongly encourage our customers to boil their water due to these disruption to the water system in their area. These notices do not mean that the water is contaminated, but because we are unsure when these situations happen, we ask you to take precautions and assume that the water is unsafe, until we can scientifically prove otherwise.
We typically hand-deliver Precautionary Boil Water Notices and their rescissions door-to-door in the affected areas. We also notify the local health department and the Florida Department of Environmental Protection (FDEP) with every occurrence. Specific questions regarding a notice can be directed to the contact number on the notice.
It is safe to shower as long as you take care not to swallow the water or get it into your eyes, nose or mouth. Children and disabled individuals should have their bath supervised to ensure water is not ingested. The time spent bathing should be minimized. Though the risk of illness is minimal, individuals who have recent surgical wounds, are immuno-suppressed or have a chronic illness may want to consider using bottled or boiled water for cleansing until the notice is lifted. Individuals may wish to contact a health care provider for specific recommendations.
You should take the same precautions with your pet as you would for yourself. Pets should be given boiled or bottled water. In cases of aquatic pets, such as fish, you should not try to change their water while a precautionary boil water notice is in effect.
After the boil water notice is lifted, flush the water out of your distribution lines. Start with an outdoor faucet furthest from your meter and flush all outdoor faucets. Run hot water through each indoor faucet until you notice a change in water temperature. Remove the aerator before flushing kitchen and bathroom sink faucets. Run enough hot water to flush the hot water heater. If you have an automatic icemaker, empty the ice tray several times to ensure that the line to the ice maker is flushed, also consider replacing the water filter for the fridge.
The natural copper or lead content of City of Apopka water is well within the state and federal safe drinking water guidelines, but it’s possible that prolonged exposure of the water to your household plumbing and fixtures will result in a temporary concentration at the faucet.